Dear customers, we are upgrading our server soon! This means a smoother shopping experience for you, with even stronger security to keep your accounts safe.

As part of the move, everyone will need to reset their password. Don't worry will be sending you a reset link to your registered email. Just check your inbox and follow the quick steps.

Thanks for being with us through the upgrade, and sorry for any inconvenience!

Your team at IBI

FAQ

 

Q1. Why do I have to set a new password?

We moved to a new platform to improve security and site experience. Your old password is protected using one‑way encryption (hashing & salting), which is great for safety—but it also means we cannot transfer the original password to the new system. A quick reset keeps your account secure.

Q2. Was there a breach or leak?

No. This is a planned upgrade. We’re proactively improving security and performance.

Q3. How do I reset my password?

We will be sending you an email with the link to update your password. 

Q4. I didn’t receive the reset email—what now?

Check spam/junk and filters. If still missing, try any other email you may have used with us. You can also contact cs@ibibeauty.com or 973-272-2688 and we’ll help update your account.

Q5. How can I be sure this is really IBI Beauty?

The reset link goes to our official domain ibimembers.com. We will never ask for your password or card details via email, SMS, or chat. If you prefer, please visit our website (ibimembers.com) to reset your password directly from our website.

Q6. What happens to my account information?

Your customer account remains with ibimembers.com. This change doesn’t expose your personal data. (If there are changes to order history, loyalty points on the new site, we’ll notify you on your account page.)